Delivery

All orders will be dispatched within 1-2 days of receiving full payment. If an item is not available due to stock shortages, we will offer a full refund or, where possible, an alternative product.

All orders will be dispatched using Royal Mail Recorded Delivery, Parcel Force or UPS. You will be advised by email once your order has been dispatched and will be given a tracking number to monitor delivery.

Please note that goods cannot be collected from our premises.

Most of our listings include delivery (free P&P) to UK Mainland addresses, but additional delivery services may be available; please contact customer services for further information.

Any exceptions to our delivery process will be clearly stated on the relevant product listing page.

No1Brands4You will not be held responsible for any additional costs incurred through an incorrect delivery addresses being provided, as these items may need to be re-delivered.

Returns

Here at No1Brands4You! We pride ourselves in delivering the best products and customer service. If you are not happy with your purchase you may return it within 7 days of receipt of delivery for a refund.

Please retain the original packaging as we are unable to refund any non-faulty items that are not returned in the original packaging.

To return an item, please contact us via live chat providing a detailed reason for your return. Always remember to include your full name, order number, invoice number and product code(s). We will contact you by return advising the next steps.

When returning any item in the post, please obtain proof of postage as we cannot be held responsible for items lost in the post.

Once we have received your return, products will be checked and the appropriate refund will be processed within 5 working days.